TOK regularly conducts customer opinion surveys to get an objective evaluation of its services. The results are fed back not only to the sales representatives but also to all concerned divisions. This information is used to develop concrete reform measures and responses, and to determine updates and changes.
To provide products and services that excel in terms of quality and performance, new products undergo risk assessments at an early stage of their development. These and other activities ensure that products with consistently high quality can be supplied from the time that mass production begins. The quality of existing products is monitored so that any abnormalities can be quickly identified and necessary actions be taken.
In fiscal 2006, we introduced the Manufacturing Execution System (MES)* at the Koriyama Plant, our state-of-the-art photoresist manufacturing facility. The introduction of this system will enhance efficiency and enable us to consistently manufacture higher-quality products.
Most of our production facilities have earned ISO 9001 certification (the international standard for quality management systems). We regularly hold meetings in which all Company divisions participate. The goals are to make concerted efforts to enhance quality by actively disseminating information on the effectiveness of the quality management system and to exchange information.
TOK is committed to continuous improvements in its highly dependable quality management system, as a means to enhance customer satisfaction.
*Manufacturing Execution System (MES):
A technique for providing information for managing and optimizing all manufacturing processes, from receipt of order to manufacture of the product.
